You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs depend of your country, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – If the coffee bag is opened, this is a depreciation, depending on the reason for opening, we will charge the depreciation. To exercise this right, please contact us at customerservice@mycoffeecasa.com. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.